Privacy Policy
Last updated: 16 June 2026
Bangkok Motorbike Co. ("we") respects your privacy and handles personal data in accordance with Thailand's Personal Data Protection Act (PDPA). This policy explains what we collect, why, and your rights.
Information we collect
- Booking details: your name, email, phone/LINE, chosen bike, rental dates and any delivery address.
- At collection: a photograph of your passport and driving licence, and your signature, to prepare and complete the rental agreement.
- Payment: payments are processed by our payment provider (Beam Checkout). We do not store your full card details on our servers.
- Technical: basic, privacy-respecting traffic analytics via our hosting/CDN provider (Cloudflare). We do not use advertising trackers.
Why we use it
- To process your booking and provide the rental (performance of our contract with you).
- To prepare the legal rental agreement and verify identity and licensing (legal obligation and legitimate interest in preventing fraud and theft).
- To take payment and manage deposits and refunds.
- To contact you about your booking and provide rider support.
Who we share it with
We share data only as needed to provide the service: our payment provider (Beam Checkout) to process payments, our email provider (Resend) to send booking and agreement emails, and government or law-enforcement authorities where legally required (for example, traffic offences or accidents). We do not sell your data.
How we store and protect it
Booking and agreement records, including ID document images, are stored on access-controlled systems and used only for the purposes above. Signed agreements are retained for our legal and accounting records.
Retention
We keep booking, agreement and payment records for as long as needed to provide the service and to meet legal, tax and insurance requirements, after which they are securely deleted.
Your rights
Under the PDPA you may request access to, correction of, or deletion of your personal data, object to or restrict its processing, and withdraw consent where processing is based on consent. To exercise any of these, contact us using the details below.
Who we are
The data controller is KLM Hospitality Group Co., Ltd., trading as Bangkok Motorbike Co., registered office 502, 270 Soi Loet Kaeo, Din Daeng, Bangkok 10400, Thailand. Tax ID 0-1055-67191-60-9.
Contact
For any privacy request, email [email protected] or write to KLM Hospitality Group Co., Ltd., 502, 270 Soi Loet Kaeo, Din Daeng, Bangkok 10400, Thailand.